Code No: 314
Time: 3hours Max.Marks:60
Answer any Five questions
All questions carry equal Marks
1. What do you understand by the term knowledge management and critically
evaluate its importance in securing competitive advantage for organizations?
2. What steps need to be initiated by an organization to integrate knowledge workers
into the main stream? Explain in detail.
3. Describe the process of knowledge discovery and discuss the roles of data
warehouse in this process.
4. List the major technologies that support knowledge management. Explain the role
of information technology in knowledge management systems.
5. Explain data-information-knowledge-wisdom relationship? How can knowledge
become a competitive resource for a firm?
6. How does knowledge management promote customer relationship management?
Explain in detail with examples.
7. Explain in detail challenges and future of knowledge management in
manufacturing and service sectors.
8. Write a short notes on:
a.) Net Banking
b.) Peter Senge's Learning Organizations
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