Code No: 312
Time: 3hours
Max.Marks:60
Answer any Five questions
All questions carry equal Marks
1. “Human Resources are a major source of competitive advantage and the key determinant of an organizations ability to pursue a given strategy”. Discuss.
2. List out the various practices that may be used to enable employees to maintain a proper work-life balance.
3. “Quality measures how well a product or service meets customers needs”. Explain.
4. “Obtaining up-to-date information on international living costs is a constant issue for multinational” Explain.
5. What are the factors to be considered by the HR department in training the staff of a multinational company operating in different countries?
6. Explain the difference in appraising the home office and expatriate managers. What are the methods of avoiding the problems of in appraisal?
7. Repatriation process is a cross cultural adjustment and a complete interaction of several factors-explain.
8. Case Study
HT Corporation, a manufacturer of heavy trucks had a long, sad and bitter history of employee relations. The company openly practiced “Management through Terrorism”. Engineers and Technicians dominated the culture. One of the companies assembly plants denoted major resource to statistical process control. An entire department staffed with engineers justified its existence by control charts. The engineers collected and stored data on a computer and posted the charts in every production dept once in a week. They also posted lists of problems and defects attributable to each dept. Another dept. kept itself busy with “work redesign” and “assembly line balancing”. The plant was highly product focused. Material moved smoothly one operation to next. Subassembly flowed into assembles like the tributaries of the rivers, all moving towards the final assembly line.
Despite this effort, quality mediocre at best. HT Corporation denoted more factory space to rework and repair operations than to the original assembly. The individual and social aspects of the system were largely ignored. People lacked interpersonal skills, common goals and trust and they could not hope to attain these qualities under the existing power structure and reward system.
a) Comment on the HRM of the HT Corporation
b) If you would appoint CEO of HT Corporation, what changes would you make? How would you begin?
c) What changes you suggest in the HRM practices, if the HT Corporation is looking for expansion of production department and to increase the market share by improving the quality of the trucks?
d) Identify the training needs and training methods in HT Corporation.
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